Because communications with your customers come from a wide range of sources, Orium helps you to manage them efficiently.
Responding to your customers is the most important thing
- Understanding a customer is important but listening to him is even better. Orium sets up tools which detail the history of customer requests, whatever the used channel.
- Use the best communication channel to provide answers to requests, telephone for answers needing immediate attention, postal mail for important company documents, e-mails for additional information.
Handle complaints or dissatisfactions
- Implementation of alerts and customer feedback forms sent to your relevant department in case of dysfunction
- Follow-up and centralization of all steps taken by those involved in contact with the customer. Orium is committed to a philosophy of clear approach to customer relationship management
- To measure every step put in place, Orium suggests above all measuring the satisfaction of those who have made a complaint. We verify that the customer’s expectations have been understood and taken into account. The feedback is of course relayed to your relevant department.