Orium encourages the free flow of trade between the various internal and external contributors of partners by giving them free access to information.
Better than knowing your customers !
- Access to data by extranet validated by access rights. For each contact of the company, Orium allows access to all or part of the data (with the company, suppliers)
- Integrate all steps taken by each contact (trading, accounts, assets, repayments, technical operations, intervention in situ).
Time for action
- Plan immediate practical actions with customers
Delivery failure => information transmitted jointly to logistics and commercial services => Sales department action (call the customer back) and logistics (enquiry);
- Quality service pledge. Orium regularly updates customers with the progress of their request (response time provided by the services, delay of dispatch of goods).
Continual improvement to provide a better service
- Development of quantitative and qualitative operational statistics to measure the effectiveness of measures taken (total time between the client request and the response)
- Orium develops appropriate corrective measures for dysfunctions with all players (back-up support for the request, commitment to a longer time-frame, level 2 training for staff, rigorous questioning).