Orium’s solution:

- A unit dedicated to your requirements, thus ensuring total control of responses brought to your contacts

- Because workflow management is our specialty, our teams are strengthened in real time to respond to workload variations;

- Our company progresses with your growth. Our employees can be specialized in the type of calls to be made (pre-sales, sales, customer service) or contact (e-mail, postal mail)

- Flexible schedules to adapt our unit to your specific job and seasonality (morning, evening, Saturday).

 Orium’s solution:

- Implementation of training products / services including initial training, regular reminders, additional training

- Because information provided to customers is constantly evolving, Orium makes all the Frequently Asked Questions available to its employees on the intranet. These are enriched by earlier responses to questions from customers, after approval by you.

- A custom-made progression program for our employees including call debriefing, assessment and evaluating meeting etc...

- To promote good relations with your customer, we put specific units in place to deal with your contacts: technical hotline, mediation etc.

 Orium’s solution:

 - Orium sends all quantitative data daily that allow you to follow our work as easily as with in-house operations

- We know that customer contacts can’t be summarized as data, so we write a monthly report integrating the qualitative strengths of the past month, the areas of improvement to make and our overall vision of the task

- Face to face and telephone meetings are regularly scheduled to respond to the evolving task over the time